Documentation

Docs & guides.

How to capture inspections, finalize reports, manage users and modules, and get the most out of Apex Field Reports.

First time here? These docs are written for both prospects evaluating the platform and customers running it day-to-day. If you're sizing it up: skim Features for the capability picture, Pricing for the plans, and Reports for the per-discipline modules. When you're ready, start a 7-day free trial — no charge until day 7.

Welcome to Apex Field Reports

Apex Field Reports helps field-service inspectors document their work and produce professional reports for clients in minutes instead of hours.

Your workspace

Every company on Apex Field Reports gets its own isolated workspace at yourcompany.apexfieldreports.com. Your inspections, photos, and reports are stored in a dedicated database, separate from every other customer.

Note
Sign-in URLs and shareable PDF links carry your company's subdomain — bookmark yourcompany.apexfieldreports.com/app for the field app and your team will always land in the right place.

Inspection modules

Apex Field Reports ships a growing catalog of inspection modules. Each is a full-featured editor with the fields, units, and finalize-time PDF tuned to that discipline. Currently shipping:

  • Roof Inspections — section-by-section roof condition, covering material, age, remaining useful life, damage signs, leak observations.
  • Pool Service — water chemistry (pH, free chlorine, alkalinity, cyanuric acid, calcium hardness), water temperature, equipment notes, services performed, chemicals added.
  • HVAC Inspection — system identity, component condition, measurements (supply/return air temp, superheat/subcool, static pressure, blower amps).
  • Pest Control — target pests, infestation level, evidence zones, treatments applied, bait stations, entry points sealed.
  • Lawn Maintenance — turf condition, soil pH, mowing height, thatch depth, pressure signs, products applied (incl. NPK), irrigation status.
  • Electrical Inspection — panel identity, component condition, split-phase measurements, code violations.
  • Plumbing Inspection — service identity, component condition, water-supply measurements, code violations.
  • Solar Inspection — system identity, component condition, DC/AC measurements, production.
  • Garage Door Inspection — door identity, component condition, balance test, measurements, safety concerns.

Subscribe to any combination — see Subscribing to modules. Each module add-on is billed at your tier's per-module rate and comes with a 7-day free trial.

Tip
Try a module risk-free during the 7-day trial. Cancel before day 7 and you're not billed. Re-subscribing to a previously canceled module skips straight to billing — only the first trial is free.

Sites & visit history

Every inspection in Apex Field Reports belongs to a Site. A Site is the property itself — the address, the contact, any site-level notes (gate code, pet warnings, parking instructions) that should follow the property across every visit instead of being re-typed each time.

Sites are the workspace home. From the Sites list you can:

  • See every property you're tracking, with the visit count next to each
  • Open a site to view its full visit history, contact info, and trend charts
  • Create a new visit at an existing site with one tap — the address pre-fills
  • Edit site-level details once and have every future visit pick them up

Sites are discipline-agnostic: one site can hold roofing, pool, HVAC, and plumbing visits side by side. A property manager running multiple trades at one address sees one site with mixed visit history, not several disconnected lists.

The Sites list — every property the team is tracking, with visit counts.
The workspace home. Each site shows its visit count; tap any row to open its history and trend charts.
Tip
Add site-level notes for anything an inspector should know before they arrive — gate codes, parking instructions, pet warnings, dog names. They appear at the top of the site detail page on every future visit.

Your first inspection

From the Sites list, open the site for the property you're inspecting — or tap Add site if you haven't recorded it yet. Then tap + New visit on the site detail page. You'll be asked for the field tech's name and an inspection date; the property address and FM identifier come from the site automatically. If your account is granted more than one module, you'll also pick which discipline this visit belongs to.

Starting a new visit from a site — address and FM identifier prefill.
Starting a new visit from a site. The address and FM identifier come from the site automatically.

Creating inspections

The editor adapts to the discipline you chose when starting the visit. Each module ships its own structured form tuned to that trade — so an HVAC tech sees superheat and subcool, a plumber sees static pressure and water-heater age, an electrician sees split-phase voltages and panel temperature. The layout follows the same shape across every module:

  • Service identity — what's being worked on (system type, panel rating, water-heater type, door type)
  • Component condition — categorical fields (satisfactory / fair / poor / unsatisfactory) for each part
  • Measurements — the numeric readings the discipline cares about, units pre-set and bounds validated
  • Service performed — a checklist of common tasks for the visit
  • Notes and recommendations — free-text fields with voice dictation built in

Roofing is the one module that breaks this shape: a property can have multiple distinct roof systems, so the roofing editor opens with a primary Predominant Roof section and lets you add an optional Secondary Roof section. Edits autosave as you go — there's no Save button to remember.

Tip
Lose signal on the jobsite? Keep working. The app queues your edits locally and replays them when you're back online — you'll see a small indicator if anything is pending.

Adding photos

Photos can be uploaded directly from your phone or computer. Add a caption to give the photo context — what room, which corner of the roof, which station number. On roofing inspections, photos can also be tagged to a specific roof section so they appear next to that section in the PDF. On other modules, photos are listed in capture order.

Voice dictation

Long-form text fields — damage notes, recommendations, technician notes, equipment notes — support voice dictation. Tap the microphone icon next to the field and speak. Apex transcribes your speech directly into the field, so you can keep your hands free on the jobsite. Dictation works in Chrome and Safari; on iOS, it works in Safari when you've added Apex Field Reports to your home screen.

Recording findings

Findings are categorized as observations (what you saw), recommendations (what should be done), or notes (additional context). Add as many as you need; they appear in a numbered list in the finalized report.

Note
Finding counts feed the per-site findings-over-time chart. The categories aren't just for PDF layout — they're the input the trend chart stacks on, so a site generating more recommendations over time is something a property manager can actually see.

AI report enhancement

AI enhancement is available on Pro and Business plans. It turns your raw field notes into a polished, client-ready summary plus rewritten findings, using your inspection data and photos as input. To enable AI on your workspace:

  1. Visit Workspace settings → AI report enhancement
  2. Choose a provider (OpenAI or Anthropic) and a model
  3. Toggle Opt in to AI

You don't need to bring an API key — Apex manages provider integrations for you. AI usage is included up to fair-use limits. On any draft inspection, the Review & Finalize screen shows an Enhance with AI button. The AI version appears alongside your original — you always review before accepting, and you can reject it and keep your original content instead.

Review & finalize

Inspections move through three states:

  • Draft — you're still editing. Add photos, findings, and module data freely.
  • Submitted — the inspector has handed off for review. Owners and office users can review and either send it back with notes or finalize.
  • Finalized — the PDF is generated, the inspection is locked, and the report can be shared with the client.
Important
Finalizing locks the inspection and queues the PDF render. Once finalized, the inspector can't edit it further — owners and office users can re-open it via the Unfinalize action if a correction is needed before sending to the client.

Customizing inspection forms

Each module ships with a complete inspection form, but you can tailor it to the way your shop works. From Modules → Edit fields (Owner or Office only), you can:

  • Disable fields you don't collect. Toggle any field off and it disappears from the inspector's form and the finalized PDF. The fields you keep are the only fields your crew sees.
  • Reorder the form's sections. Drag the section cards into the order your crew works — including where the Findings and Photos blocks appear. The property details stay pinned at the top.

Each module is configured independently, so your roofing form and your HVAC form can look nothing alike. Changes apply to every inspector across the workspace as soon as you save — there's no app update or reinstall.

Tip
Disabling a field only hides it going forward; data already captured on finalized reports is untouched. Turn a field back on at any time and it returns to the form for new inspections.

Branding your reports

In Workspace settings → Branding, you can upload your company logo and configure a four-color palette: primary, secondary, accent, and background. These appear on the cover header of every PDF and throughout the document. Supported logo formats: PNG, JPEG, SVG, and WebP, up to 2 MB. Available on all plans.

Tip
Branding changes apply to every future report. To re-brand an already-finalized inspection, open it and tap Regenerate PDF — the next render picks up your latest logo and colors.

User accounts & roles

Apex Field Reports has three roles:

  • Owner — full access. Manages workspace settings, users, branding, AI configuration, and plan. Can review and finalize inspections.
  • Office — can read, edit, and finalize inspections. Cannot create new inspections or change workspace settings. For office staff who QA inspector work.
  • Inspector — can create, edit, and submit inspections, and upload photos. Cannot finalize or change workspace settings. For field staff.

Starter includes 3 users, Pro includes 10, Business is unlimited. Each user is granted a subset of the workspace's subscribed modules — a roofer doesn't need pool-chemistry fields, and a lawn-care tech doesn't need HVAC data. Owners manage per-user module grants from the Users screen.

Subscribing to modules

Workspace owners manage module subscriptions from Workspace settings → Modules. Every new module subscription starts with a free 7-day trial; cancel before day 7 and you're never charged. After the trial converts, the module is billed at your plan's per-module rate ($24.50 / $49.50 / $99.50 monthly for Starter / Pro / Business), prorated for the partial period.

Unsubscribing is also self-service: the module's charge stops, unused time is credited, and existing inspections stay readable as a permanent record — but new work in the canceled module is blocked until you re-subscribe. Re-subscribing a previously-canceled module skips the trial (one trial per module per workspace).

Plans & limits

Each workspace has a monthly inspection limit and a user limit based on the plan. See your current usage in Workspace settings → Plan & usage.

  • Starter — 3 users, 25 inspections per month.
  • Pro — 10 users, unlimited inspections, AI enhancement included.
  • Business — unlimited users and inspections, AI enhancement, API access, phone support.

Need more help?

Email [email protected] and we'll get back to you within one business day.

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